Shipping Policy

Last updated: 02/22/2025

1. Order Processing

• Orders are typically processed within 1-3 business days, excluding weekends and holidays.
• During peak seasons or special promotions, processing times may be longer.

2. Shipping Methods

• We offer standard and expedited shipping options where possible. Shipping costs are calculated at checkout based on your location and selected shipping method.
• We use reputable carriers to ensure your chuffins and cheesecakes arrive fresh.

3. Perishable Shipping Guidelines

• Our cheesecakes and chuffins are shipped in temperature-controlled packaging to maintain freshness. Please ensure someone is available to receive the shipment and refrigerate or freeze the items immediately.
• We are not responsible for spoilage if orders are left unattended or not promptly retrieved from carrier drop-off points.

4. Shipping Destinations

• We currently ship within the United States. For inquiries about international shipping, please contact us directly.

5. Delays and Issues

• Delivery dates are estimates and are not guaranteed. Unexpected delays due to weather, carrier issues, or other factors may occur.
• If your order is delayed or arrives damaged, please contact us at (951) 433-9179 or info@mrgramps.com with your order number and photos if applicable.

6. Address Accuracy

• Please provide a complete and accurate shipping address to avoid delays or returned packages.
• If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to re-ship the order.

7. Contact Us

• If you have any questions or concerns regarding shipping, please reach out at (951) 433-9179 or info@mrgramps.com.